Service availability
Coverage depends on operating zone, fleet availability, traffic conditions, and the specific service line requested.
Terms of service
Service terms you can read and understand quickly.
These terms explain service availability, user responsibilities, payment expectations, and support routes.
Core terms
Platform expectations
These terms set clear expectations for service delivery, account behavior, and billing.
User responsibilities
Customers must provide accurate request details and safe, lawful access conditions for roadside support.
Payments and pricing
Charges, estimates, and payment handling should be communicated clearly within the request and completion flow.
Operational discretion
ResQ may reject, reschedule, or escalate requests when safety, fraud risk, or coverage limits make a job unsuitable.
Need help?
Where to go for questions about terms
If anything is unclear, contact support or business channels for clarification.
Questions about policy
For billing, service, or dispute questions, use the support team. For partnership terms, use the contact page.
Visit the support page for customer help and the contact page for business enquiries.
Support and business contact
FAQ
The terms page now answers the practical operating questions
These answers cover the most common questions about availability, discretion, and dispute routing.
Is ResQ available everywhere?
No. Service availability depends on the current launch zones, fleet capacity, traffic conditions, and the specific type of assistance requested.
Terms answer
Can ResQ reject or reschedule a request?
Yes. ResQ can reject, delay, reschedule, or escalate a request when safety concerns, fraud risk, incorrect request details, or coverage limits make the job unsuitable.
Terms answer
How should pricing be communicated?
Charges, estimates, and payment handling should be communicated clearly inside the request and completion flow so users understand the service before the job closes.
Terms answer
Where can customers go if they have a service dispute or terms question?
Customers should use the public support and contact routes for service disputes, launch questions, and business enquiries rather than relying on informal escalation paths.
Terms answer