Send a request
Email the support address from the contact point associated with the account, or describe the account details clearly in the request.
Deletion request steps
Account deletion
Users need a clear public route for account removal.
Use this page to submit verified account deletion requests and understand what data can be removed or retained for legal and security reasons.
Process
How account deletion works
Follow these steps so we can securely verify and complete your request.
Verify the account
ResQ should confirm the requester controls the account before deleting profile data or disabling access.
Deletion request steps
Process removal
Delete or anonymize account data where the operating, security, and legal model allows it.
Deletion request steps
Confirm completion
Let the requester know when the deletion action is finished or when limited retention requirements still apply.
Deletion request steps
Where to send it
Deletion requests should be easy to find
Deletion contact
Send deletion requests to info@resqafrica.com and include the phone number or account identity you want removed.
Official support channel
FAQ
Common deletion questions
These answers explain what to expect before, during, and after account deletion.
How do I request account deletion?
Email the public support address from the contact point associated with the account, or include enough account details for the ResQ team to identify the profile safely.
Deletion policy answer
Will ResQ verify the request before deleting anything?
Yes. ResQ should confirm that the requester controls the account before deleting profile data or disabling access, especially when the request affects security-sensitive records.
Deletion policy answer
What data can be removed?
Profile data and account access should be deleted or anonymized where the product, security, billing, and legal model allows it. Some operational or compliance records can require limited retention.
Deletion policy answer
How will I know when the request is complete?
ResQ should reply by email when the verified request is completed, or explain any limited retention requirements that prevent full deletion of every record.
Deletion policy answer