Effective: October 5, 2020
This Account Deletion Policy explains how to request deletion of a ResQ account and what information can be removed, anonymized, or retained after a verified request.
We use a verification step before deleting account data because deletion can affect access, service records, payment history, operational safety, and support follow-up.
Overview
ResQ account deletion is available for customers who want to remove or anonymize account data where the product, security, billing, and legal model allows it.
Some records may need to be retained for a limited period when they relate to completed jobs, disputes, fraud prevention, payment reconciliation, safety, compliance, or legal obligations.
How to Request Account Deletion
Send deletion requests to info@resqafrica.com from the contact point associated with the account, or include enough account details for the ResQ team to identify the profile safely.
Verification Requirements
ResQ may ask for information that confirms you control the account before deleting profile data, disabling access, or changing security-sensitive records.
Data We Can Remove or Anonymize
Account profile details, customer preferences, inactive access records, and other account-level information may be deleted or anonymized when retention is no longer needed.
Records We May Need to Retain
We may retain limited operational records where needed for safety, billing, fraud prevention, compliance, dispute resolution, legal obligations, or historical service integrity.
Timing and Confirmation
ResQ should reply by email when a verified request is completed, or explain any limited retention requirements that prevent full deletion of every record.
Active Services and Open Requests
If your account has an active roadside request, unresolved support case, payment review, or open dispute, deletion may wait until the active matter is completed or safely closed.
Fleet and Business Accounts
Fleet or business accounts may include shared records, driver assignments, vehicle histories, and partner reporting obligations. ResQ may need to coordinate deletion requests with the relevant account administrator or agreement owner.
Deletion Contact
Send deletion requests to info@resqafrica.com. You can also review the Privacy Policy for broader information about data use.
Account Deletion FAQ
How do I request account deletion?
Email the public support address from the contact point associated with the account, or include enough account details for the ResQ team to identify the profile safely.
Will ResQ verify the request before deleting anything?
Yes. ResQ should confirm that the requester controls the account before deleting profile data or disabling access, especially when the request affects security-sensitive records.
What data can be removed?
Profile data and account access should be deleted or anonymized where the product, security, billing, and legal model allows it. Some operational or compliance records can require limited retention.
How will I know when the request is complete?
ResQ should reply by email when the verified request is completed, or explain any limited retention requirements that prevent full deletion of every record.