Customer issue handling
Questions about active jobs, missed arrivals, charges, or service completion should have a documented path instead of improvised escalation.
Support
Support is part of the product, not an afterthought.
Customers, drivers, and partners can report issues quickly and get help from the right ResQ team.
Support tracks
What this page is for
Use the support routes below to quickly reach the right team for your issue.
Security and account concerns
Sensitive issues such as account access, privacy requests, and suspicious activity should be routed and logged deliberately.
Response prep
What to include in a support request
Customers get faster help when the support channel asks for the right details.
For customers
Share the phone number on the account, request time, service type, and a short description of what went wrong.
For security issues
Send sensitive issues directly to info@resqafrica.com with a clear subject line so the team can route them quickly.
FAQ
Common support questions now have explicit answers
These answers cover the most common support and escalation questions.
How do I contact ResQ support?
Email info@resqafrica.com for help with active jobs, billing questions, missed arrivals, or account issues.
Public support answer
What details should I include in a support request?
Include the phone number or account identity on the request, the time of the incident, the service type, any job identifier, and a short summary of what went wrong.
Public support answer
Where should security or account concerns go?
Send sensitive account-access, privacy, or suspicious-activity issues through the public support address with a clear subject line so the team can route them deliberately.
Public support answer