Customer support
Active jobs, billing, service issues
Contact
Different conversations should reach different ResQ channels.
Use the contact page to reach the right ResQ team quickly for support, partnerships, or business enquiries.
Contact routes
Who should use which channel
Use the route below that best matches your request so we can respond faster.
Fleet and partnership enquiries
Insurers, dealers, corporate fleets
General enquiries
For non-urgent enquiries, use the contact routes above and include the key details so the right team can reply quickly.
Service and business questions
FAQ
The contact surface now answers the routing questions directly
These answers help customers and partners find the right route without delays.
Which ResQ email should customers use?
Customers should use the public support address for active job issues, billing questions, missed arrivals, and general service follow-up.
Public contact answer
Where should partnership or fleet enquiries go?
Insurers, dealerships, corporate fleets, and other business development enquiries should use the partnerships address so commercial conversations stay separate from customer support.
Public contact answer
Can ResQ update contact addresses later?
Yes. Contact addresses can be updated as support and partnership teams grow.
Public contact answer
How fast does ResQ reply to support requests?
Response time depends on request volume and urgency, but customer support issues are prioritized as quickly as possible.
Public contact answer