Identity and contact data
Phone numbers, account details, and support contact information.
Privacy policy
Your privacy rights and data use, clearly explained.
ResQ uses customer, operational, and location data to deliver roadside support safely and reliably. This page explains what we collect, why we use it, and how to contact us.
What we collect
Core data categories
Here are the main categories of information we use to provide support and manage accounts.
Operational data
Job requests, driver state, fleet records, support conversations, and completion metadata.
Location and device data
Live or recent location data where needed for dispatch, tracking, fraud prevention, and service completion.
Why we use it
Primary use cases
We use data to deliver service safely, protect accounts, and keep roadside support reliable.
Deliver assistance
Match requests to the right operator, route field support, and keep customers informed during active jobs.
Protect the platform
Support security controls, audit logging, fraud prevention, abuse monitoring, and account verification.
Improve reliability
Analyze response time, service demand, onboarding friction, and operational bottlenecks.
Requests and rights
How to contact ResQ about privacy
Privacy contact
For privacy questions or requests, contact info@resqafrica.com.
Use the account deletion page for removal-related requests.
Official privacy support channel
FAQ
The privacy page now answers the obvious trust questions
These answers are visible to users and exposed as FAQ structured data so privacy expectations do not depend on inference from broad policy language.
What kinds of data does ResQ collect?
ResQ can collect identity and contact data, operational data related to jobs and support, and location or device data needed for dispatch, tracking, fraud prevention, and service completion.
Privacy answer
Why does ResQ use location and operational data?
Location and operational data are used to route roadside assistance, keep customers informed during active jobs, verify account activity, prevent abuse, and improve service reliability.
Privacy answer
How can I contact ResQ about privacy concerns?
Privacy questions and requests should be sent to the public privacy contact address published on this page so the team can route them deliberately.
Privacy answer
How do I request deletion of my account data?
Use the account deletion page and privacy contact channel to request verified deletion or anonymization where legally permitted.
Privacy answer